The record // On their letterhead
Three organisations
put it in writing.
All three are customers. Each letter is a scan of the signed original, reproduced whole and unretouched — the letterhead, the body, the ink.
A certification council’s chief executive. A mill group’s general manager. A mill manager, with his group’s digital lead. Two are appreciation letters. One is headed Testimonial Letter. None of them was written as an advertisement, and under each one we have set out what it covers.
01 · Malaysian Palm Oil Certification Council
The council that certifies
Malaysian palm oil.
MSPO Trace is the platform behind Malaysia’s national palm oil certification scheme. On 6 October 2020 the council’s chief executive wrote to thank AIREI for finishing it.
Chew Jit Seng, Chief Executive Officer, Malaysian Palm Oil Certification Council — 6 October 2020
“MPOCC would like to thank you and your team for the successful completion of the MSPO Trace IT Platform which includes the Certification Modules as the information database, and the Traceability Module which manages the traceability system of MSPO certified material.”
“The duration and speed taken by AIREI to complete this project is commendable, and we appreciate the professionalism reflected by your team to meet the deadlines”.
What it covers
- Covers
- The completed MSPO Trace IT Platform — the Certification Modules as the information database, and the Traceability Module that manages certified material.
The same letter records a second engagement. “You are currently developing the SPOC’s Verification Module for Malaysian Palm Oil Board (MPOB) to be merged in to the MSPO Trace”. That was the position on 6 October 2020.
What this changes for a buyer: the traceability product comes from the team the national council asked to build its traceability module. The traceability page says what that system actually does.
02 · Sime Darby Plantation Berhad
Three months, one mill,
and a signature from each side.
MyPalm ran a proof of concept at Kempas Palm Oil Mill, 1 October to 31 December 2021. The mill manager who ran it and the group digital analyst both signed the closing letter.
Acknowledged by Ahmad Fauzi Hj. Jantan, Mill Manager, KKS Kempas · supported by Suhaimi Misran, Acting Senior Manager, Business Analyst, Group Digital — Sime Darby Plantation Berhad
“MyPalm is proven in improving staff productivity and simplifying tedious work procedures without interfering with the current practices in the mill.”
“MyPalm seems to be a good solution for Sime Darby’s palm oil mills.” Their opening line.
Also theirs. “The Maintenance Module is very easy to use compared to the existing system”. And: “users can access all the useful records via mobile phone. This really helps the mill in eliminating paper usage for documentation.”
What it covers
- Covers
- A three-month proof of concept at one mill, Kempas, closed at the end of December 2021. The maintenance module, the production module and mobile access to records.
- Dated
- 1 October 2021 to 31 December 2021.
They also put a number on the oil-loss prediction. Sime Darby Plantation Berhad’s own words, in a signed letter: the MyPalm Production Module “has proven its capability to predict oil losses at presses by analyzing historical data as well as daily inputs with an accuracy of close to 90%” — across the three months at Kempas above. The screen it is a figure about.
03 · IOI Edible Oils Sdn Bhd
The same man, on camera
and in ink.
Ir. Shyam Lakshmanan speaks about MyPalm in AIREI’s brand film. Two months before that quote was recorded, he signed this. It is headed Testimonial Letter, and it is about the tailored MyPalm built for IOI’s Kernel Crushing Plant.
Ir. Shyam Lakshmanan, General Manager, IOI Edible Oils Sdn Bhd — 18 June 2021
Ir. Shyam Lakshmanan General Manager, IOI Edible Oils Sdn Bhd
On camera
“When AIREI introduced MyPalm System to us, we saw it as a very good opportunity to enable us to capture a lot of data, and then use that data to improve our system.”
Runtime 0:17 Clip AIREI brand film, 3:41–3:58 Said at 03:44
He is speaking in his own office, in an IOI Group shirt. The shelf behind him carries an IOI Edible Oils award, and the phone in the opening shot is logged in to MyPalm - KCP.
In ink
Signed 18 June 2021
The close of the letter reproduced below, at the size it is printed.
“We are pleased to note the encouraging development of the tailor made MyPalm with enhanced features for our Kernel Crushing Plant (KCP).”
The rest of it, in full. “We are encouraged to see the great cooperation extended by your team, and their willingness to work long hours to suit our requirements. We look forward to the advanced development of MyPalm and the next scheduled demonstration.”
What it covers
- Covers
- A tailored build of MyPalm for IOI’s Kernel Crushing Plant, and the way the team worked on it.
- Checkable twice
- The phone in the clip above runs an app whose title bar reads MyPalm - KCP — the plant this letter is about. MyPalm’s own page carries the same clip beside the two other voices in the film.
How to read them
Written down,
and signed.
A customer writing something down is the strongest reference there is. Each letter says what it says, on the day it was signed.
Two record finished work — a national platform, and a three-month trial. One records a build partway through.
Every quote above is set exactly as the letter has it.
The wider list
Three signed letters.
Sixteen names on the wall.
Sixteen client marks run across the home page. Three of them wrote these letters.
If you want a mill running this today, the next step is not another document. Ask for the reference call.
No form, no email
Open these now
- The MPOCC letter, 6 October 2020
- Full page, 1600 px
- The Sime Darby Plantation letter, MyPalm proof of concept at Kempas
- Full page, 1600 px
- The IOI Edible Oils letter, 18 June 2021
- Full page, 1600 px
Next step
The other half of the record.
These are the letters. The numbers — oil extraction, crew, breakdown hours — are at one mill in Kuala Kangsar.