Book a site assessment
Thirty minutes with the engineer who did it.
Bring your tonnage, your OER and your worst month for downtime. You leave with a costed answer for your plant, or a straight no.
Minsawi Industries, Kuala Kangsar — running since November 2024. The Star, 19 Nov 2024.
Two ways in
Fast on WhatsApp, or formal on a calendar.
WhatsApp gets you an answer today. A calendar invitation from a named engineer is the one you can forward to your board. Neither is hidden behind the other.
Who is on the other end
AIREI runs 37 technical staff against four people in sales and marketing — the departmental split in its own company profile.
So the person who reads your message is an engineer. There is nobody else it could be.
Lane A — answer today
Three lanes, so your first message lands with the right product. Pick one and the text is written for you.
-
Upstream
MyPalm Nursery, Plantation & Dealer.
Open upstream chat -
Downstream
Unmanned AI FFB Grading and the AI Smart Palm Oil Mill.
Open downstream chat -
General enquiries
Anything that is not one of the two above.
Open general chat
One handset, so you know: all three lanes reach +60 16-807 8685 in Cyberjaya office hours. Out of hours means the next working day.
Lane B — for the board
Book a slot
Four fields. They compose a WhatsApp message to the engineering line with your tonnage, your site and how to reach you — so the first reply already knows what you are asking about.
How this reaches us — there is no scheduler behind it. Submitting checks your four answers and writes them into a WhatsApp message to the engineering line, for you to read before you send it. Nothing is stored on this site, and no slot is held until an engineer replies. To skip the form, use WhatsApp or call +603-8685 0888.
Your four answers route the meeting and go nowhere else — not sold, not passed to an advertising platform. The privacy notice names every processor involved.
What we ask for first
Throughput, OER and downtime. The first ten minutes are weighbridge numbers, not slides.
Who picks up
Routed on the mill you name, not on a queue.
The same people, either lane
The engineers who build the kit are the ones who answer for it.
Name the site and the routing table decides who answers. No round-robin and no auto-nurture — with a few hundred mills in the whole market, we already know which ones we have spoken to.
- Group engineering or technicalThe CEO and the Head of Technical. Never a rep.
- Independent mill ownerHead of Sales & Application, on WhatsApp and by phone.
- MyPalm, any variantHead of Sales & Digital Plantation, straight to a scheduler.
- Government or GLCThe CEO, same day.
- Outside MalaysiaCEO plus business development. Allow a working day for the time zones.
Before you spend the thirty minutes
What is standing behind the meeting.
Four things you can check for yourself.
Institutional
- MPOB — Malaysian Palm Oil Board
- MPOCC — Malaysian Palm Oil Certification Council
- MDEC — Malaysia Digital Economy Corporation
- AIREI states it built MSPO Trace for MPOCC — AIREI’s own account, printed as such pending third-party confirmation. The national eMSPO contract that followed is held by another vendor.
Engineering
- Danfoss — drives and automation
- KROHNE — process instrumentation
- Endress+Hauser — process instrumentation
- VEGA — process instrumentation
- Four names every Malaysian mill engineer knows. They appear in AIREI’s company profile as partner logos — no scope, no dates — so ask for the equipment list on the call.
- The founder has held a DOSH Grade 1 Steam Engineer certificate since 2012, per the company profile biography — the ticket that lets a person sign off a mill boiler in this country.
Governmental
- The AI Smart Mill was launched by the Minister of Plantation and Commodities.
- The Deputy Prime Minister, YB Dato’ Sri Haji Fadillah bin Haji Yusof, visited the AIREI booth at the AI FFB Grading launch — photographed with the founder in AIREI’s company profile. A record of attendance, not of endorsement.
- The MPOB Director-General, Datuk Dr Ahmad Parveez Hj Ghulam Kadir, and Deputy Director-General Dr Ramle Moslim were photographed with the founder at the same event — also from the company profile.
Physical
- SSM 201801033310 — SSM certificate of incorporation, 18 Sep 2018.
- Cyberjaya — head office
- Ipoh — Perak operations
- Coimbatore — India
- +603-8685 0888
- info@airei.com.my
Where the meeting ends up
Whatever is agreed in an assessment lands here: two people, a console, and a plant that stops for neither of them.
Running at Minsawi Industries, Kuala Kangsar since November 2024 · launched by the Minister of Plantation and Commodities · installed while the mill kept running, bar a seven-hour Sunday window. Reported by The Edge Malaysia, 25 May 2026 — read it, and the numbers with their measurement basis.
What a yes looks like
A day on your plant, then a costed answer. The fruit keeps arriving throughout.
Faster to ring: +603-8685 0888, Cyberjaya office hours.